Analysis Of Public Bus Service Quality In Dhaka City From Farmgate To Mirpur -1

Abstract

Every developed country has a proper public bus service quality to run the transport system properly. However, the bus service quality is not maintained properly in Bangladesh. The primary objective of this research was to analyze the bus service quality in Dhaka city, the capital of Bangladesh. In this research work, questionnaires for both passengers and drivers were developed. Interviews of total 300 passengers are conducted using a paper based questionnaire survey. The results revealed the problems the passengers as well as the drivers face daily while making bus travel in Dhaka City. Most of them passengers respondents evaluated the bus service quality attributes like physical condition of bus, speed of bus, fitness of bus, security of bus, staff behavior, driver skills, lighting facility, cleanliness of bus, bus information availability, fare pricing, weekend travel time, service frequency, crowdedness, seating arrangements, seat condition, convenience, frequency is not satisfied. Suggestions for improving the bus transport system are also taken from the passengers and drivers. The special services provided by the bus companies are also identified in the survey. Basically, the researchers tried to know the opinion of people about the bus service quality and also tried to find out important suggestions from the drivers and passengers to have a more advanced and effective bus service quality. The study results conclude that the public bus service quality should be significantly changed and also a proper training system should be arranged for the drivers to follow the traffic rules. The outcomes of this study should be very useful for the road transport agencies of Bangladesh, which are working to improve the bus service quality for the sake of better traffic safety and service in Dhaka as well as across the country.