| dc.description.abstract | In Dhaka City, public buses play a vital role as the main form of transportation. Most
of the city's residents, who are primarily from the middle and lower classes, rely largely
on bus services because they are reasonably priced. People are generally unsatisfied
with the quality of bus services, despite this strong reliance. Nevertheless, people still
primarily utilize buses for transportation because there aren't any good alternatives. It
is imperative to evaluate the current service and work toward raising its quality given
the circumstances surrounding bus services both now and in the future.
Overall passenger satisfaction will be analyzed, and important factors impacting the
standard of bus service will be investigated. Using a simple methodology, a
questionnaire survey was utilized to gather data for analysis. An organized
questionnaire with 29 service attributes was used for the survey, which was conducted
at nine key Dhaka City locations. Participants' opinions on various issues relating to
bus service quality were solicited in addition to demographic information. Data
pertaining to 152 respondents were analyzed after a comprehensive review.
According to the report, 54% of respondents thought the quality of the service was low
or very poor, indicating that overall passenger satisfaction with bus services was
inadequate. The study's findings will be very helpful to service providers in determining
what has to be changed in order to improve the quality of bus service. They can increase
user satisfaction, draw in new users, and keep hold of current ones by taking care of
these issues. | en_US |
