Training & Development Practices in Bangladesh: A Case Study on Graphic Aid Ltd.

Abstract

Business Process Outsourcing is an emerging industry in Bangladesh. The Scope is very high and currently, very few well - established companies are operating in this market so it's the current time to give extra focus on this sector. All those information is collected from the Human resource department, interview & survey from the questionnaire, previous study, and company website. For this study main objective is to see what type of training & development programs Graphic Aid provide to its employees, what are the reason for those training & development programs. Try to focus on the influence on employee performance for that training & development programs. Also give a close look at the influence on employees' skills, which type of skills needs to perform their current job responsibilities, how much help those skills for future development for an employee. Also, give attention to employee's opinions and recommendations regarding those training & development programs. For the collection of data, both primary and secondary source is used. The Number of the respondent is 13, where 5 interviews are taken over the phone and 8 persons give feedback through email to fill up questionnaires. This is qualitative research. The analysis is based on an interview, survey questionnaires and literature review to evaluate the research objectives. Various angles are focused during the research analysis to get better findings. By analyzing all the data and information, it’s showed that Graphic Aid gives necessary training & development programs to its customer service agent. As a customer service agent, this company provides all types of personal skills & organizational skills training which need to perform job task properly. Analyses on the questionnaires find that through training & development employees improve their skills. They have enough skills to perform current job responsibilities which they improve during training & development programs. Most of the respondent thinks skills they get through training programs will be used in other fields in the job sector though some employees think that those skills are only usable in customer service related. Respondent also gives some suggestions like add some training programs, the whole training program can be divided into the part by part which makes it more interesting and effective. As well as they focus on specialized skills instructor for training & development programs. This study will be helpful for future research in related industries as well as Graphic Aid. Although there are some limitations in this study which happen because of the limited scope of the study, limitation of knowledge sharing and other interviews related issue.