| dc.description.abstract | The topic of this report was Performance Management System of Employees in Bangladesh:
A Case Study on Excel Telecom (Pvt.) Limited. This report is originated as a partial
requirement of BBA program, Department of Business Administration, Sonargaon
University. Excel Telecom (Pvt.) Ltd. started its operation in Bangladesh in 2006, has now
grown to become the nation’s one of the leading Mobile Brand Companies. Excel Telecom
has established itself as a key player in the distribution of mobile handsets and accessories
across the country. As a dynamic organization operating in a competitive market, its success
relies significantly on effective performance management strategies. The performance
management system at Excel Telecom is designed to align employee goals with the
company's strategic objectives, ensuring a culture of accountability, continuous
improvement, and high performance. The system incorporates a blend of goal setting,
performance appraisals, feedback mechanisms, and employee development programs. Key
components of this system include: Goal Alignment: Employees’ performance objectives
are closely tied to organizational priorities, facilitating a focused and results-driven
approach. Appraisal Process: A structured semi-annual and annual review process evaluates
employee contributions, identifying top performers and areas requiring development.
Feedback Culture: The company emphasizes open communication between managers and
employees, fostering trust and engagement through regular feedback sessions. Training and
Development: Excel Telecom invests in up skilling its workforce, offering training sessions,
workshops, and mentorship programs to enhance individual and team performance.
Performance-Based Rewards: Incentives and recognition schemes are in place to motivate
employees and reinforce a meritocratic work environment. Despite its robust framework,
Excel Telecom faces challenges such as ensuring consistency in appraisal standards,
integrating advanced technology for performance tracking, and addressing employee
concerns regarding fairness in evaluations. Recommendations for improvement include
adopting digital performance management tools, enhancing transparency in decision
making, and implementing a more dynamic feedback loop. This executive summary
underscores the critical role of Excel Telecom's performance management system in driving
organizational success, while highlighting opportunities for refinement to maintain its
competitive edge in Bangladesh's telecom sector. | en_US |
