Supply Chain Resilience and Risk Management in Bangladesh’s Elevator Industry

Abstract

This thesis explores supply chain resilience and risk management within Bangladesh’s elevator industry, focusing on Creative Engineers Ltd. (CEL). With growing urbanization driving elevator demand, the study assesses how supply chain strategies affect operational continuity, risk mitigation, and customer satisfaction in an import-reliant sector. Grounded in theories like the Resource-Based View (RBV) and Contingency Theory, the research adopts a qualitative case study approach, using interviews with CEL’s supply chain leaders and supporting data from company documents and industry reports. The study finds CEL agile in-service delivery but vulnerable due to reliance on single-source foreign suppliers, a weak local sourcing ecosystem, and lack of integrated digital systems resulting in delays and risk management challenges. Key improvement areas include diversifying suppliers, building local partnerships, implementing digital supply chain tools, and establishing formal risk frameworks. These measures would strengthen resilience, visibility, and responsiveness to disruptions. The thesis offers actionable insights for CEL and similar firms, contributing to a deeper understanding of supply chain risks in Bangladesh’s specialized industries and outlining a path toward greater resilience and sustainability.