Customer Services of Islami Bank Bangladesh PLC- A Study on Kanchpur Branch

Abstract

Commercial banks are one of the main contributors to the economy of developing countries. Bank Limited has started the Journey as a privet commercial bank on August3,1999. It was a great opportunity to work under one of the best banks of Bangladesh that follows Islami Shariyah. I have tried my best to prepare this report to be as much informative and relevant as possible. This paper is the fruit of a three-month internship program that yielded excellent result. During my internship, I was allocated responsibilities in ISLAMIC Bank’s numerous departments, eventually being involved in the general banking activities sector and seeing ISLAMIC Banks operations. The overall aim of this study is to have a reasonable comprehension of ISLAMIC Bank’s general banking operations. Opening and closing accounts, issuing and delivering cheque-book, providing customers with account statements, and processing pay orders are all examples of general banking operations. The first three chapters provide a quick review of the background, company overview, and an organization profile with its vision, mission, and corporate culture, SWOT analysis. In the fourth chapter I discuss about the general banking, account opening and closing procedure, SMS banking, cashes action, remittance. In the fifth chapter, Icon clouded this study by making some recommendations and drawing some conclusions.