Customer Satisfaction on Service Quality of EXIM Bank Limited at Malibagh Branch

Abstract

This is mandatory program for every BBA program student and it happen three month long. Practical training season is here. I Monni Akter join with Exim bank Dhamrai branch. This practical program gives me some strong idea about activities and situation of the bank. My research topic is very interesting and this is: “Customer Satisfaction on Service Quality of EXIM Bank Limited at Malibagh Branch”. I import some data on Microsoft Excel and find correct output. So, Microsoft Excel that provides me perfect result and outputs. Microsoft Word also helps me too much. For customers satisfy, management use some technique, system and objective, like: To know about the people reliability, responsiveness, tangibles, satisfaction about service quality of SIBL at Dhamrai branch and to know about customer empathy, recommendations on satisfaction of SIBL at Dhamrai Branch. Today, Exim Bank is very attractive and popular. Customers or people like Exim Bank very much. Many type loan, interest, commission, deposit is here. In below, there are some recommendation that made by me. If those things apply, then people attract more about this branch more. It must create very effective and positive image. It also creates much more loyal people or customers, who are gold customers for any business. Reduce limitation and proper planning also help to grow more. This report all about operation and service quality of Exim Bank . I give overall practical idea, experience, finding in this report. This practical journey was very awesome and I believe this period help me infinity about for my future journey.