A Study on the Customer Satisfaction on General Banking Activities at MTBL to the Dumni Branch .

Abstract

I have complete my internship report using knowledge. I have assigned to purpose internship on “General banking Activates” of Mutual trust bank limited, Dumni Branch. There are some difference theories and practices. Due to complete my report, I worked at Dumni, Branch in Mutual trust Bank .The employee who associated with general bank the help me to complete the report by providing various information. Now a days a banking sector is modernizing and expending its hand in different financial event every day. At the same time banking process is becoming faster, easier and becoming wider. Mutual trust bank LTD is a third generation private bank in Bangladesh. It started its operation 1999. Now a days there are many branch of mutual trust bank (MTB). At present 119 branch and 33 sub-branch in the Bangladesh at MTB.MTB provides various customer Banking Products Such as- Brick by Brick saving Scheme, monthly benefit plan , Save every day plan, Children’s education plan, customer credit Scheme. Best Invest plan beside these, Banking service of MTBL include online banking service, MTBL Tele Banking service, SWIFT service, pay order, Demand Draft (DD) Issue, MTBL SMS Banking service, Locker service credit & debit card service and Visa Electronic Card service. General Banking consists three different section such as Front Desk, Account’s Department & Cash counter Section. Various activates are carried out under these three section, such as opening of account, issuing of cheque book, closing of an account, stopping payment & dishonoring of a cheque, transfer clearing, bills collection, cash payment and cash receipt. MTBL different types of Account these are Current Deposit, Saving Deposit, Short term Deposit and Fixed Deposit Receipt.