Digital Supply Chain Practices and Operational Efficiency in Microfinance NGOs: A Study of Society for Social Service (SSS), Rampura Branch

Abstract

This study looks into how digital supply chain methods affect the operational effectiveness of Bangladeshi microfinance non-governmental organizations (NGOs). In order to investigate how digital technologies logistical coordination and information flow impact service delivery effectiveness the study focuses on the Society for Social Service (SSS) Rampura Branch. A mixed method research strategy was used integrating qualitative information from managerial interviews and operational observations with quantitative data from employees and clients. Analysis was done on key performance metrics such loan processing time cost per transaction recovery efficiency and client satisfaction. It is anticipated that the results of this study will demonstrate how the successful implementation of digital supply chain techniques greatly improves operational efficiency by decreasing processing delays cutting expenses and increasing transparency. The report also emphasizes the transferability of supply chain skills acquired in NGO operations to corporate supply chain management positions. Keywords: Digitalization Operational Efficiency Microfinance NGOs Supply Chain Management