University Support System

Abstract

When the COVID-19 Pandemic started spreading across the world in 2019, the reaction by universities was swift. Many higher education providers made the move to online learning virtually overnight, after that all students suddenly depend on online not only for classes but also various kinds of support. Sometimes students face various problems like accounts, course, credit, exam, etc related but there is no support system without WhatsApp massaging, email or phone calls which takes more time. But most of the time students are not aware of the correct concern person so that it’s a matter in question to whom to look for a solution. Most of the time It’s difficult to manage time to go to our university without class days to resolve the problem or it is not possible to reach out to authorities without office duration for support on time. Apart from that in this universe everyone is getting busy day by day. We all are searching for not only new things but also to be conscious about time. Focused on that we want to launch the University Support System (USS). USS service is an essential component of e-support provision. Students’ retention, success and satisfaction are their main objectives. Although the delivery of the University Support System (USS) May vary between institutions, some aspects of student support should be considered in all e-support programs. Summarizing, University Support System services for students which are pedagogic, technical and administrative aspects that affect the online support. Through these service web students can reach any kind of solution without any hassle. Also, it will be time consuming for both sides. The programming language or front-end tool used here is PHP, HTML and database or back end used here is MySQL. Unified Modeling Language will be used to analyze current system procedures and problems’ requirements, design a logical solution to the problems, and then implement the result through programming language and database. My approaches allow the same concepts and notation to be used throughout the entire software development process.