City Bank Limited's Human Resource Management Practices

Abstract

This report is based on the Human Resource Management (HRM) practices of City Bank Limited. A bank is a financial institution that plays a vital role in the economic development of a country by providing various financial services such as accepting deposits, granting loans, and offering other related services. The banking sector in Bangladesh is broadly classified into four categories: State Owned Commercial Banks (SCBs), State-Owned Development Financial Institutions (DFIs), Private Commercial Banks (PCBs), and Foreign Commercial Banks (FCBs). An internship program is a mandatory requirement for completing the Bachelor of Business Administration (BBA) degree. Classroom learning alone is not sufficient to understand real business situations; therefore, the internship program provides students with the opportunity to gain practical knowledge through real-life organizational experience. As part of this requirement, I have completed my internship at City Bank Limited and prepared this report titled “Human Resource Management Practices of City Bank Limited.” The main objective of this report is to analyze the HRM practices of City Bank Limited, including recruitment and selection, training and development, performance appraisal, compensation system, and employee relations. During my internship period, I have collected relevant information and data directly from the organization to understand its human resource activities and policies. City Bank Limited is one of the leading private commercial banks in Bangladesh. It is a 3rd generation bank and plays a significant role in the banking industry of the country. The bank offers a wide range of financial products and services and has established a strong presence across the nation through its branches and services. This internship report is prepared based on practical experience and observation gathered during the internship period. The report is divided into several chapters. The first chapter includes the introduction, background of the study, objectives, scope, limitations, and methodology. The second chapter provides an overview of City Bank Limited, including its history, vision, mission, and services. The third chapter covers internship responsibilities. The fourth chapter focuses on the analysis of HRM practices. The fifth chapter includes findings and analysis, and the final chapter contains recommendations and conclusions. Relevant appendices have also been included at the end of the report for better understanding.