Human Resource Management Practices in Bangladesh: A Case Study on Best Fried Chicken (BFC)

Abstract

This report focuses on the human resource management (HRM) practices of Best Fried Chicken (BFC), highlighting the essential role HR plays in the Restaurant sector. In today’s fast-paced and competitive environment, managing people effectively is just as important as managing finance or operations. Restaurants depend on strong HR practices to ensure they have the right people, with the right skills, in the right roles. The report covers several core areas of HRM— starting with recruitment and selection, where BFC follows a structured approach to attract and hire qualified candidates. Job openings are typically advertised through newspapers, online platforms, and recruitment agencies. Candidates go through interviews, assessments, and background checks to ensure they’re a good fit for the organization. Once hired, on-boarding plays a vital role in helping new employees settle in. The restaurant ensures that newcomers are properly introduced to the company’s culture, policies, and work environment so they feel confident in their roles from the start. Training and development is another major focus. Employees are given opportunities to build both technical and soft skills—like communication, customer service, financial analysis, and risk management. This not only improves performance but also helps employees grow their careers within the organization. Performance management is used to guide and evaluate employee contributions. Goals are set, progress is tracked, and regular feedback is given to help employees improve and stay aligned with the restaurant’s objectives. Lastly, the restaurant uses reward and recognition programs—including promotions, salary increases, bonuses, and awards—to keep employees motivated and committed. Recognizing effort and success helps build a positive work environment and encourages long-term loyalty.