Design and Implementation of Emergency Help Service

Abstract

People in Bangladesh always rely on a calling channel using mobile phone. 999 is as an official number to get assistance when a critical or emergency case happens e.g. accident, crime, medical issue and robbery. However, calling channel operated by officer cannot retrieve caller’s location information automatically. The best clue is caller’s cell site or base station where the caller is when they are making a contact. Moreover, many cases that callers do not know exact location where they are or sometimes, they have inaccurate position information i.e. wrong street name or wrong address. Then, emergency dispatch team may not be able to arrive at the right location efficiently on time. That’s why we work on Location Based Service framework (LBS) to develop a website used for reporting critical and emergency case to the authorized officers. Users can select assistant topic or incident case and request for relevant dispatch team on demand. This application will send geolocation information automatically to the officer how to reach out the reporter via road map navigation system. This website also provides several statistics and reports. This website also helps to prevent false or pranking report because a lot of user’s information will be provided automatically to the authorized officer e.g., GPS location, and cell phone number. These unique pieces of information will make user realize how serious this report is and avoid making a prank report for fun.