| dc.description.abstract | ABSTRACT
IOT Chatbots, or conversational interfaces as they are also known, present a new way for individuals
to interact with computer systems. Traditionally, to get a question answered by a software program
involved using a search engine, or filling out a form. A chatbot allows a user to simply ask questions
in the same manner that they would address a human. The most well known chatbots currently are
voice chat bot: Alexa and Siri. However, chatbots are currently being adopted at a high rate on
computer chat platforms. The technology at the core of the rise of the chatbot is natural language
processing (―NLP‖). Recent advances in machine learning have greatly improved the accuracy and
effectiveness of natural language processing, making chatbots a viable option for many
organizations. This improvement in NLP is firing a great deal of additional research which should
lead to continued improvement in the effectiveness of IOT chatbots in the years to come | en_US |
