Client Management System (CMS)

Abstract

This is a projec-t to develop a Client Management Systern (CMS) system. Client rnanagerneut system (CMS) is a cornbination ofpeople, processes and technology that seeks to understard a compeny's clients. The main purpose of CMS is to improve the relationship with the clients by using different module like analysis, client ssrvice and otlrcrs. The objective to do this project is to develop a system which can help the organizations to decrease their defection rate of clients. Because the lower defection rate means the bigger clieirt hase, which lead to more profit for the organization. CMS ia this project is included few modules" The rnodules included are client filtering, client profiling and meting tools. Client filtering allows lhe user filter out a client list from the client database by using clisrt's dsmographic information. Client profiling to makes each client is having a profile; the user may see the client's profile included analysis of elient- Meting Tools let the users to knorr how rnany times nneeting was cornpleted with the client After that, the user can see the analysis of the client response status. The tools used to develop this CMS included PFIP, Web serv€tr, Mysql, javascript HTML, CSS, jquery and jquery's plugin.