Role of Innovations in Improving the Public Sector Management: A Study on Power Sector of Bangladesh

Abstract

The study focuses on innovations within Bangladesh's power sector. Data was collected through in-depth interviews with innovation officers and surveys of innovation team members from 19 agencies under the Ministry of Power, Energy, and Mineral Resources. These agencies oversee electricity generation, transmission, and distribution. Interviews were conducted over 10 days in February 2025, with qualitative analysis used to organize and analyze the responses from all 19 officials. Public service innovations (PSI) have had a positive impact on the power sector. 77.34% of respondents reported improvements in service quality, while 92.45% said innovations enhanced their organization's image. Despite these improvements, challenges remain, such as resistance to risk-taking, lack of understanding about innovation, insufficient incentives, and bureaucracy. ICT adoption has simplified procedures, reduced costs, and increased public access, with citizens now benefiting from online applications for services. Social media has also played a key role in connecting citizens to government services. Furthermore, technological innovations, such as smart grids and renewable energy, are improving energy efficiency and consumer satisfaction. Innovations in Bangladesh’s power sector, particularly technological advancements like smart grids and solar systems, have improved service delivery, reduced outages, and lowered costs, especially in rural areas. Digital platforms have brought transparency, and social media has facilitated communication between consumers and utilities. However, bureaucratic resistance and unethical practices still hinder further progress, and public dissatisfaction remains due to inconsistent service and high costs. Addressing these issues will be key to realizing the full potential of innovations in the power sector. This study contributes to understanding innovation in Bangladesh’s power sector, a relatively new area with limited literature. Future research could expand by including regional authorities or specific projects to offer deeper insights. Furthermore, analyzing the impact of recent energy sector awards could provide additional perspectives on successful innovation practices. Innovations such as smart grids, solar home systems, and digital billing have improved reliability, affordability, and access to electricity, especially in rural areas. However, traditional bureaucratic practices, corruption, and political influences still impede full progress. The study recommends reforms in governance, public-private partnerships, and consumer education to integrate innovations more effectively into the power sector. The findings serve as a guide for other developing nations aiming to modernize public sector management and achieve sustainable energy goals.