| dc.description.abstract | The study focuses on innovations within Bangladesh's power sector. Data was collected
through in-depth interviews with innovation officers and surveys of innovation team members
from 19 agencies under the Ministry of Power, Energy, and Mineral Resources. These agencies
oversee electricity generation, transmission, and distribution. Interviews were conducted over
10 days in February 2025, with qualitative analysis used to organize and analyze the responses
from all 19 officials.
Public service innovations (PSI) have had a positive impact on the power sector. 77.34% of
respondents reported improvements in service quality, while 92.45% said innovations
enhanced their organization's image. Despite these improvements, challenges remain, such as
resistance to risk-taking, lack of understanding about innovation, insufficient incentives, and
bureaucracy. ICT adoption has simplified procedures, reduced costs, and increased public
access, with citizens now benefiting from online applications for services. Social media has
also played a key role in connecting citizens to government services. Furthermore,
technological innovations, such as smart grids and renewable energy, are improving energy
efficiency and consumer satisfaction.
Innovations in Bangladesh’s power sector, particularly technological advancements like smart
grids and solar systems, have improved service delivery, reduced outages, and lowered costs,
especially in rural areas. Digital platforms have brought transparency, and social media has
facilitated communication between consumers and utilities. However, bureaucratic resistance
and unethical practices still hinder further progress, and public dissatisfaction remains due to
inconsistent service and high costs. Addressing these issues will be key to realizing the full
potential of innovations in the power sector.
This study contributes to understanding innovation in Bangladesh’s power sector, a relatively
new area with limited literature. Future research could expand by including regional authorities
or specific projects to offer deeper insights. Furthermore, analyzing the impact of recent energy
sector awards could provide additional perspectives on successful innovation practices.
Innovations such as smart grids, solar home systems, and digital billing have improved
reliability, affordability, and access to electricity, especially in rural areas. However, traditional
bureaucratic practices, corruption, and political influences still impede full progress. The study
recommends reforms in governance, public-private partnerships, and consumer education to
integrate innovations more effectively into the power sector. The findings serve as a guide for
other developing nations aiming to modernize public sector management and achieve
sustainable energy goals. | en_US |
