| dc.description.abstract | This internship report titled “Impact of Mobile Financial Services on Financial Inclusion of
Bangladesh: A Case Study on Nagad Ltd.” has been prepared as a partial requirement for the
completion of the Bachelor of Business Administration (BBA) program at Sonargaon University.
The study focuses on how mobile financial services (MFS), particularly Nagad Ltd., contribute
to enhancing financial inclusion in Bangladesh.
The primary objective of this report is to analyze the role of Nagad in providing affordable,
accessible, and reliable financial services to the unbanked and underbanked population of
Bangladesh. The report examines how Nagad’s services—such as mobile payments, money
transfers, bill payments, and savings—are enabling individuals to participate in the formal
financial system, thereby promoting economic empowerment and reducing financial exclusion.
The study is based on both primary and secondary data. Primary information was collected
through discussions and observations during the internship, while secondary data were gathered
from company documents, annual reports, journals, and online resources. Analytical tools and
conceptual frameworks were applied to evaluate Nagad’s performance and its impact on financial
inclusion.
The findings of the study suggest that Nagad has emerged as a strong competitor in the MFS
sector, significantly increasing the number of financially included individuals in both urban and
rural areas. Its affordable transaction fees, user-friendly platform, and government-supported
initiatives have positioned it as a key player in promoting financial inclusion in Bangladesh.
In conclusion, the report highlights the importance of mobile financial services in accelerating
financial inclusion and emphasizes that continued innovation, regulatory support, and public
awareness will further strengthen the role of Nagad in the financial sector. | en_US |
