Indcution of Human Resource Management: A Case Study on Grameenphone Limited.

Abstract

This study examines the Human Resource practices of Grameenphone Limited, Bangladesh’s leading telecom operator. The research highlights how Grameenphone Limited’s People & Organization (P&O) department strategically manages recruitment, training, performance appraisal, and employee welfare to support the company’s business objectives. This case study explores the induction practices of Grameenphone Limited ., Bangladesh’s largest telecom operator, with a focus on the strategic role of Human Resource Management (HRM) in onboarding new employees. As a leading employer in the country, Grameenphone Limited recognizes that effective induction is critical for employee engagement, productivity, and long-term retention. The study outlines the structured onboarding process at Grameenphone Limited, which begins with pre-boarding and extends through formal orientation, department-specific training, mentoring (buddy system), and continuous feedback. The HR department ensures that every new hire is not only equipped with the necessary skills and knowledge but also aligned with the company’s core values of innovation, responsibility, empowerment, and respect. Key findings indicate that Grameenphone Limited’s induction program significantly improves employee satisfaction, accelerates time-to-productivity, and reduces early attrition. The use of digital tools, gamified learning platforms, and personalized onboarding experiences further strengthens the effectiveness of the program. Despite facing challenges such as ensuring consistency across departments and adapting to remote onboarding during COVID-19, Grameenphone Limited continues to evolve its induction practices through innovation and feedback-driven improvement. In conclusion, Grameenphone Limited’s approach serves as a benchmark for HRM driven induction in the telecom sector, highlighting how thoughtful onboarding is essential for nurturing talent and driving organizational success.