Training and Development Programs of Employees: A Study on United Commercial Bank PLC.

Abstract

In today‟s competitive banking sector of Bangladesh, United Commercial Bank PLC has established itself as one of the leading and reputable financial institutions. The continuous growth and success of this bank largely depend on its effective human resource management practices, especially its training and development programs. These programs play a vital role in enhancing employee performance, improving job efficiency, and reducing employee turnover by increasing job satisfaction and organizational commitment. Training and development are considered essential components for any modern banking organization, as they help employees acquire necessary skills, adapt to changing market demands, and improve overall productivity. United Commercial Bank PLC places significant importance on this aspect and maintains a structured and systematic training process. The Human Resource Department of the bank is actively involved in designing and implementing various training programs, guided by experienced and qualified trainers. This report is based on the training and development practices of United Commercial Bank PLC, with a particular focus on practical experience gained during my internship period. The study was conducted primarily at the Dhanmondi Branch of the bank. For data collection, I used a questionnaire survey among employees, along with information gathered from both the branch office and the head office. In addition, relevant secondary data were collected from online sources and organizational documents to support the analysis. The findings of the study indicate that United Commercial Bank PLC is highly committed to improving its training and development system and considers it a strategic investment for long-term organizational success. The bank is also careful in selecting skilled trainers and regularly evaluates training participants to ensure effectiveness. Based on the analysis, some recommendations have been provided at the end of the report, which may help further enhance the quality and effectiveness of its training and development programs in the future.