Effective Communication System at Workplace

Abstract

Communication is a vital part of personal life and is also important in business, education, and any other situations where people encounter each other. Communication is the process of sharing ideas, information, and messages with others in a particular time and place. Communication includes writing and talking, as well as nonverbal communication, visual communication, and electronic communication. The purpose of this study was to discover whether or not there was a communication gap between the supervisors and the customer service representatives and/or unit leaders within the organization, ETC. The data was collected from the customer service representatives and/or unit leaders through the use of a multiple-choice single answer survey. The survey was distributed via face-to-face (drop-off-survey). Eighty-seven percent of the surveys were returned to the researcher. Although once rumored that there was a lack of communication within the organization, the result of the research was quite the opposite. The majority of the participants straddled the fence when asked about the overall satisfaction of communication within the organization. They thought that their supervisors communicated well. And like other organizations, they usually received most of their information through the grapevine.