| dc.description.abstract | Communication is a vital part of personal life and is also important in business,
education, and any other situations where people encounter each other.
Communication is the process of sharing ideas, information, and messages with others
in a particular time and place. Communication includes writing and talking, as well as
nonverbal communication, visual communication, and electronic communication.
The purpose of this study was to discover whether or not there was a communication
gap between the supervisors and the customer service representatives and/or unit
leaders within the organization, ETC. The data was collected from the customer service
representatives and/or unit leaders through the use of a multiple-choice single answer
survey. The survey was distributed via face-to-face (drop-off-survey). Eighty-seven
percent of the surveys were returned to the researcher. Although once rumored that
there was a lack of communication within the organization, the result of the research
was quite the opposite. The majority of the participants straddled the fence when asked
about the overall satisfaction of communication within the organization. They thought
that their supervisors communicated well. And like other organizations, they usually
received most of their information through the grapevine. | en_US |
